Store Policy
Customer Care
At VERVE, we are dedicated to delivering an exceptional shopping experience. Our Customer Care team is always available to assist you with any questions, concerns, or feedback. We value your trust and strive to ensure your satisfaction with every purchase.
​
How We Can Help:
​
1. Order Support: Need help placing an order or tracking your shipment? Our team is here to assist you every step of the way.
2. Product Information: Have questions about a product? We’re happy to provide detailed information and help you make the right choice.
3. Returns & Exchanges: If your purchase doesn’t meet your expectations, our hassle-free returns and exchange process is designed to make it right.
4. Account Assistance: Need help managing your account or updating your details? Let us guide you through the process.
5. General Inquiries: From product suggestions to feedback, we welcome your input and are ready to assist with any questions.
​
Contact Us:
​
• Live Chat: Use our website’s live chat feature to connect with us instantly during business hours.
• Email: Reach out to us at ver_ve@outlook.com, and expect a response within 24-48 hours.
• WhatsApp: Send us a message on WhatsApp at +49 15566 454262 for quick assistance.
• Business Hours: Monday to Sunday, 9:00 AM – 5:00 PM (local time).
Our Commitment to You:
• Prompt, friendly, and professional support for all your inquiries.
• Clear and transparent communication about your orders and issues.
• A dedicated team focused on ensuring you are 100% satisfied with your experience at VERVE.
Your satisfaction is our top priority. Please don’t hesitate to reach out—our Customer Care team is always ready to assist!
Privacy & Safety
At VERVE, your privacy and safety are our top priorities. We are committed to protecting your personal information and ensuring a secure shopping experience. Below, we outline how we handle your data, safeguard your information, and maintain transparency.
​
1. Information We Collect
When you shop on our website, we may collect the following information:
• Personal details such as your name, address, phone number, and email address.
• Payment information required for completing your purchase (securely processed by trusted payment gateways).
• Browsing and usage data to improve your experience and enhance website functionality.
​
2. How We Use Your Information
We use the data you provide to:
• Process and deliver your orders.
• Communicate with you about your purchases, promotions, or updates.
• Personalize your shopping experience.
• Comply with legal requirements and prevent fraudulent activities.
We never sell, rent, or share your personal information with third parties for marketing purposes without your consent.
​
3. Data Security
To ensure your data is safe, we:
• Use SSL encryption to protect your personal and payment details during transactions.
• Partner with trusted and secure payment processors for handling sensitive financial information.
• Regularly update our security protocols to prevent unauthorized access or breaches.
​
4. Your Privacy Rights
You have the right to:
• Access, update, or delete your personal information by contacting us.
• Opt out of receiving marketing communications by unsubscribing from our emails or notifying us directly.
• Request details about how your information is used or stored.
​
5. Cookies and Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us:
• Remember your preferences.
• Offer personalized product recommendations.
• Improve website performance and usability.
​
You can manage cookie preferences through your browser settings.
​
6. Protecting Minors
We do not knowingly collect personal information from children under 13 years of age. If we discover that such information has been provided, we will delete it immediately.
​
7. Reporting Safety Concerns
If you notice any suspicious activity or have concerns about your privacy or data security, please contact us immediately at:
• Email: ver_ve@outlook.com
• WhatsApp: +49 15566 454262
​
By using our website, you agree to this Privacy and Safety Policy. We may update this policy periodically, and we encourage you to review it for any changes.
Your trust is important to us, and we are committed to keeping your information secure. Thank you for shopping with VERVE!
Wholesale Inquiries
For wholesale inquiries, we are committed to offering premium products, competitive pricing, and tailored delivery solutions to meet your business needs.
Whether you are looking to stock your store or fulfill a large-scale order, our team is here to provide exceptional service and ensure a seamless experience.
​
We also offer customizations on logos and packaging, including personalized packaging, at highly economical prices. Please note that these services are subject to our Minimum Order Quantity (MOQ) requirements, which may vary depending on the product.
​
Feel free to reach out to us via email at ver_ve@outlook.com or message us directly on WhatsApp at +49 15566 454262. We’re happy to assist you with any inquiries and provide the best solutions for your business.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments