FAQ

1. What products do you offer at VERVE? At VERVE, we offer a wide range of premium home goods, furniture, and household products, including sofas, tables, lamps, home décor, storage solutions, and more. We also provide customizable options, including personalized logos and packaging for wholesale inquiries. 2. Do you offer wholesale pricing? Yes, we provide competitive wholesale pricing for bulk orders. Our wholesale services include tailored pricing, premium products, and special delivery solutions. Please contact us for more details on minimum order quantities (MOQ) and product availability. 3. Can I customize products with my logo or branding? Absolutely! We offer logo and packaging customizations at very economical prices, subject to our Minimum Order Quantity (MOQ), which may vary depending on the product. Please reach out to us to discuss your specific requirements. 4. How can I contact VERVE for inquiries? You can contact us via email at support@ver-ve.store, or message us on WhatsApp at +49 15566 454262. We also offer live chat support through our website during business hours. Feel free to reach out for any product inquiries or order-related questions. 5. What are your delivery options? As part of our mission, we are committed to providing free worldwide delivery. We have been expanding our network of warehouses globally, allowing us to offer this service on most of our products. However, some older products may still be in the process of integration and may not yet qualify for pre-shipping. If you come across a product that does not include free shipping, rest assured that we are continuously working to extend this benefit across our entire catalog. 6. Do you accept returns and exchanges? Yes, we offer a hassle-free return and exchange policy. If you’re not satisfied with your purchase, you can return it within a specific time frame (usually 14-30 days), provided the product is unused and in its original packaging. Please contact us for more details on returns and exchange procedures. 7. How do I track my order? Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment through the carrier’s website or contact us for real-time updates. 8. Is my payment information secure? Yes, we use SSL encryption technology to ensure your personal and payment information is secure during transactions. We partner with trusted payment processors for all transactions to provide a safe and secure shopping experience. FACTS About VERVE • Quality Products: We specialize in premium home goods and furniture that blend both functionality and style. • Customization Options: We offer personalized logo and packaging services for wholesale orders at economical prices. • Global Shipping: We provide international delivery options, ensuring your products reach you no matter where you are located. • Customer Satisfaction: Our goal is to offer exceptional customer service, ensuring all inquiries, orders, and feedback are handled promptly. • Eco-Friendly Packaging: We prioritize sustainable and eco-friendly packaging solutions for all our products. Customer Questionnaire To help us serve you better, we would appreciate your feedback. Customer Care & Feedback Your feedback is essential to us. If you have any additional questions, concerns, or suggestions, feel free to reach out to us. We are committed to ensuring your experience with VERVE is outstanding!